POSitouch Restaurant Solutions

POSitouch restaurant solutions

Restaurants have long used the same techniques to taking customers’ orders. Waiters and waitresses have for a long time used pen and paper to jot down what appetizers, wine, supper and dessert their customers wanted. This method is a good one, but can sometimes lead to mistakes by the cooks who have trouble reading what the waiter or waitress wrote, or orders being mixed up. POSitouch, the specialist in point of sale computer system have turned this old method upside down with none other than computer technology.

Gone is the time of pen and pencils at restaurants because our society is moving forward in the 21^st century. POSitouch are the pioneers of the point of sale software and hardware for restaurant ordering. Instead of pen and paper, waiters and waitresses now use a device that is quite similar to a PDA with a built in program with interactive menus and wireless system to send information instantly throughout the restaurant.

Why use this system you ask? Well there are a multitude of reasons. First of all, the restaurant’s menu is uploaded into the PDA, so when customers are taking orders, the servers just have to click the item name with a stylus, a pen-like object, and once all drinks and food have been chosen, the server will just have to click ‘send’ and the information is sent right to the kitchen or the bar. This helps prevents servers from going back and forth to the kitchen or to their current computer system where they tally up the bill. What is so great about these devices is that they have a credit card reader which makes paying the bill much faster since it is done right at the table. There are countless innovations that go along with this software such as setting up a map of the restaurant and corresponding tables, so orders are never mixed up.

There are some positive such as increases in revenue since there are less mistakes being made and more customers getting tables on busy nights since the service will be faster. At the same time though, there are some cons. Problems with the system being down and costly support services are a couple of things slowing down the spread of this technology within restaurants. If the software crashed, employees would have to go back to pen and paper. The support of having employees come and fix the system could tally up some pretty expensive bills for the restaurant. Another big con is the initial investment to be made into these systems, where the software, hardware and the training required to teach the employees would be very costly.

I think that the pros outweigh the cons in the use of this technology. Computer technology is being used everywhere, and it only makes sense for restaurants to adopt new technologies. Since what customers look for in restaurants is not only the great tasting food, they love to have rapid and accurate service.

http://www.positouch.com/

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